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Frequently Asked Questions about business ordering options

Business ordering

  • How does business ordering work?

    You can click on 'business order' at the top right of our website. This will take you to our business web page. You will see the prices exclusive of VAT, you can request quotes immediately and automatically receive the invoice after placing your order. In addition, it is also possible to purchase certain items with volume discount.

  • Which payment methods can I choose from?

    You can choose to complete the payment process via iDeal or PayPal, but as a business customer you also get the option to pay by invoice. The invoice must be paid within 30 days, unless otherwise agreed. Is it the first time that you have ordered from us? Then we can ask for an official order confirmation from you. We do this in the form of requesting a signature from a legally authorized person within your company. When we have received this signature, our administration knows that you are a business customer and you can easily order on invoice next time.

    It is also possible to pay via a Bank transfer. You can transfer the amount yourself to the bank account number specified by us. This can be done safely from your own bank and there are no additional costs. We will keep the order separate as long as the payment is still being processed. As soon as we have received the amount, we will process the order and you will receive a confirmation that the products have been ordered.

    For Information about the different payment methods, please refer to our page about payment options or to our page about posting purchase orders and pay by invoice.

  • Can I also post a Purchase order?

    Of course! During the payment process you can indicate that you want to pay with a payment on invoice with purchase order number. This purchase number is then placed on your invoice, so that your financial department knows which payment it concerns. It is also possible to send a Purchase order directly to us. Je kunt dit doen door een Purchase order binnen je eigen bedrijf aan te maken en deze order te mailen naar: [email protected]. Voor meer Information omtrent het plaatsen van een Purchase order verwijzen wij je door naar onze pagina over purchase orders.

  • Can I pay by invoice?

    Payment by invoice is certainly possible with us, but there are a number of conditions attached. Companies that have been in existence for more than three years and are profitable can always pay via an invoice afterwards. Are you buying on behalf of a government agency or semi-government agency? Even then you can buy directly on account without any conditions. For more Information about placing a Purchase order, please refer to our page about purchase orders.

    Are you a new customer or SME organization? Then you must meet the following conditions & instructions for payment on invoice:

    1. You - or your company - have placed and settled an order with us more often;

    2. You have submitted a request to place an order by sending an email to: [email protected];

    3. You will then receive a credit limit from us within 2 (working) days;

    4. You order through the regular ordering process on our website and choose the payment method "Pay by invoice" (with or without PO number);

    5. If your order (s) do not exceed this credit limit, you can always order from us afterwards on invoice.

    pay attention: the processing of payment on invoice may take longer than a direct payment method such as iDeal or PayPal. For a quick processing of your order, we therefore always recommend that you choose a direct payment method.

Business Return

  • Can I also return a business order?

    For business orders, different rules and conditions apply than for Consumers. For example, the law states that a company has an obligation to investigate in advance and you are therefore excluded from the right of return (Remote Buying Act). In order to accommodate business customers, we work with a restocking fee.

  • How can I return a business order?

    You can request a business return by emailing our customer service department at [email protected]. You will then receive the return conditions and the steps to be taken to return the order.

  • When am I not allowed to return a business order?

    Products that have been used or whose packaging has been opened in such a way that it can no longer be sold are excluded from return. This also applies to breaking stickers from warranty envelopes.

Support

  • Basic support and extensive support

    In addition to all your questions about Virtual Reality, you can also contact us for support and support for your VR systems. Our team of specialists consists of experienced helpdesk employees, VR system administrators, PC hardware specialists. Whatever VR related problem you have: we are happy to help!
    We can offer our customers two support options: our standard support or extensive support through an SLA.

  • What does the basic support of Unbound VR look like?

    with The Basic support contract entitles you to all support on the supplied VR hardware during office hours from Monday to with Friday between 08:30 and 17:30. If you also want to be able to use support outside these hours, we advise you to agree on an SLA with Unbound VR.

  • What support do customers receive with an SLA

    with By agreeing a Service Level Agreement (SLA), the customer is guaranteed a high degree of continuity in the management of the VR systems in use.
    That is why we offer you with our SLA support up to 7 days a week on the hardware supplied by us. From 08.30 in the morning to 22.00 in the evening we offer the right support remotely and on location.
    For more Information you can contact with one of our account managers via +31 (0)85 1302 742 or [email protected]

Request Quote

  • How can I request a quote?

    As a business customer you can easily send us a Request Quote. You can do this by choosing 'add to quote' on the product page. If you want to add multiple products to a quote, it is also possible to request a quote via our customer service. You can do this by sending an email with your details to: [email protected]

  • How long does it take to receive a quote?

    We try to complete your quotation as soon as possible. You will often receive the quote the same day. If you have multiple products on the quotation - or have made a complex request - it may take a little longer. We always send the quotation to you within 2 working days. Did you not receive anything? Take a look at your junk e-mail folder or send an e-mail to our customer service.

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